My experience with scope creep occurred when I was designing a website for a church. After the client informed me of what they wanted, I laid out the design specification just like they asked. A five page website turned into a ten page website. In addition, it was a problem when I added the changes to the final bill. I have it specified in the contract about adding pages. As a web designer, it is my goal to make the site easy to navigate, aesthetically pleasing, well organized and to have a satisfied customer. Furthermore, as a web designer, I am flexible and often do many changes for free but five additional pages were too much. After the experience, I learned:
1. To add a more detail terms and conditions in the contract.
2. To inform clients not to add things that are not necessary,
3. Have several meeting before starting the project
4. To inform clients if I have to make a significant change
5. To realize most of the time clients really do not know what they want.
Avoiding scope creep is not possible but if you monitor and control it by :
1. Using a control system in all project plans
2. Agree upon all changes
3. Require changes to be approved in writing (Portny, et al, 2008).
References:
Portny, S. E., Mantel, S. J., Meredith, J. R., Shafer, S. M., Sutton, M. M., & Kramer, B. E. (2008). Project management: Planning, scheduling, and controlling projects. Hoboken, NJ: John Wiley & Sons, Inc. “Monitoring Projects”